
Agnes-Erika Kalm
Administrative Assistant
I work as an Executive Assistant at Tundekoda – in other words, I’m the one who keeps things running smoothly at the front desk and manages to keep a smile on my face even when the printer decides to have a mind of its own. I’m currently studying psychology, so once the calendars are set, the emails answered, and the coffee corner in order, I enjoy diving into the fascinating world of human behavior.
It’s important to me that everyone who walks through the doors of Tundekoda feels welcomed and cared for – whether that means a warm greeting, a listening ear, or simply the sense that this is a safe space to be. I do my best to keep everything behind the scenes running efficiently, but even more than that, I care deeply about making sure people genuinely feel good here.
A couple of fun facts about me: I’m an animal lover, and at home I’m greeted by my sweet tabby cat, Tikker. In my free time, I enjoy working out at the gym, getting my hands dirty in the garden, and reading books on psychology and personal development.
My Experience
Education
2023–Present
University of Tartu – Bachelor’s studies in Psychology
Additional Training
I have several years of experience in customer service, which has provided me with a strong foundation for working with different people and handling a variety of situations. I have also taken part in psychology-related trainings to deepen my understanding in the field:
Teaching Emotion Regulation Skills to Children – Angela Jakobson (2025)
Dealing with Alliance Ruptures – European Society for the Study of Personality Disorders (2025)